Refund policy

If the buyer changes his or her mind on a sale after sending a payment, we reserve the right to keep up to a 100% non-refundable portion of the purchase price.

We reserve the right, at our discretion, to refund all or part of the payment received for a gecko and relisting the gecko for sale if we feel that the buyer is being unreasonable over a prolonged period in their availability to safely receive the gecko (unsafe weather conditions excluded).

If a female Chahoua lays eggs prior to shipping and arrives at her new owner with a tail that is wavy, that is not considered a defect and is not a valid reason to request a refund. (This can happen, especially with the added stress of transport via mail service, and calcium supplementation generally corrects this issue.)  This occurrence will be mentioned, when possible, ahead of time, and may be discussed on a case-by-case basis.

If a buyer receives an animal and feels that he or she is entitled to a refund, we will discuss any concerns within one hour (60 minutes) of the animal being delivered by the shipping carrier. For this refund policy to be valid, all of the following conditions must be met:

 

  • The receiver must have been onsite at the address provided to receive the package directly from the shipping carrier
  • If a signature is required, it must have been completed upon first delivery attempt/within one hour (60 minutes) of the animal arriving at the FedEx hub
  • The package cannot have been left exposed or outside for any length of time
  • The buyer must have notified me as soon as he/she noticed something of concern

 

The buyer is responsible for return shipping charges, as well as charges back to their address if a replacement animal is deemed appropriate. Refunds are subject to questions about the buyer’s husbandry practices as well as photo or video proof of injury, death or the area of concern. In cases where the animal dies, we may request that the specimen is returned to us.

If we agree to a refund of any kind, it will be provided in the form of a credit towards a future purchase only.


Last updated: March 2025